Booking and Payment

Q: The dates I require are not available. Does this mean I can't book?

Please call us on 07967262652 to enquire about your specific dates. We will let you know if they are available because sometimes the calendar is blocked due to other reasons.

Q: How do I book a stay?

A: You can book directly through our website by selecting your desired dates and following the prompts. Once your booking is confirmed, you’ll receive an email with all the details. Alternatively please call 07967262652 to enquire and make your booking over the phone.

Q: What forms of payment do you accept?

A: We accept all major credit cards, including Visa, Mastercard, and American Express. Alternatively, you can email us and we can send you a link to make payment online directly through Stripe.

Q: Is there a security deposit?

A: Yes, all properties require a refundable security deposit, which will be returned within 48 hours of checkout, provided no damages are found by our housekeeping team. This is to cover the risk of any damage caused during your stay.

Do I have to book for a minimum number of nights?

Yes, we have a minimum number of 2 nights required for each booking

Check-In & Check-Out

Q: What are the check-in and check-out times?

A: Check-in is from 3pm, and check-out is by 11am. Early check-in or late check-out may be available upon request.

Q: How do I check in?

A: All our properties offer self-check-in with a smart lock or lockbox. Instructions will be provided via email before your arrival.

During Your Stay

Q: Is Wi-Fi included?

A: Yes, all of our properties offer free high-speed Wi-Fi.

Q: Are linens and towels provided?

A: Yes, fresh linens and towels are provided for every stay.

Q: Who do I contact if I have an issue during my stay?

A: You’ll have a local contact or property manager available 24/7 for urgent issues. Contact details will be in your check-in instructions.

Property Details & Rules

Q: Are pets allowed?

A: Pets are not allowed at any of our properties

Q: Is smoking allowed?

A: All of our properties are non-smoking. Violations may result in fines and additional cleaning fees.

Q: Do you offer long-term stays or monthly discounts?

A: Yes, many properties offer discounts for longer stays. Contact us for details.

General Questions

Q: Can I host an event or party at the property?

A: Events and parties are not allowed unless explicitly approved in advance.

Q: Can you arrange flowers and chocolates or decorations for a special occasion?

A: Yes, we can arrange this at an additional cost. Please let us know your requirements at the time of booking.